A recent experience...
i had gone to the office of a major cell phone company, unfortunately i have taken their connection and cant get out of it. There i saw something completely incredulous...the employees of the company were shouting on a customer, and i mean shouting in literal sense, i think even people outside the shop wud have heard. I agree that sometimes companies due get irritating customers but are they to be treated like this...and even if those customers deserve such a treatement is it good for the companie's image (ya ya Brand Image, equity, blah blah). What will a prospective customer carry back. Couldn't the customer representative taken the customer aside and discussed this in private???? How much training is the company giving its front-end employees for customer handling...or does it think that customer training is only for call center employees?????? How much have the biz empires of India learnt with regards to customer relations, i think they need some fresh and radical blood.....but who will be ready to work for such a company...atleast not me..............
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I dont believe in punctuation marks...please help urself
i had gone to the office of a major cell phone company, unfortunately i have taken their connection and cant get out of it. There i saw something completely incredulous...the employees of the company were shouting on a customer, and i mean shouting in literal sense, i think even people outside the shop wud have heard. I agree that sometimes companies due get irritating customers but are they to be treated like this...and even if those customers deserve such a treatement is it good for the companie's image (ya ya Brand Image, equity, blah blah). What will a prospective customer carry back. Couldn't the customer representative taken the customer aside and discussed this in private???? How much training is the company giving its front-end employees for customer handling...or does it think that customer training is only for call center employees?????? How much have the biz empires of India learnt with regards to customer relations, i think they need some fresh and radical blood.....but who will be ready to work for such a company...atleast not me..............
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I dont believe in punctuation marks...please help urself
1 comment:
Agreed to what u posted, and especially appreciate the title about being Reliable!!!
I guess its quite obvious whom ur pointing towards..
These people better understand that their survival is at will of customers and not customers survival at their will.
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