India .........known for customer care to the developed nations.....but do we have customer care here in India.....
i had a billing problem with one of the largest telecome players in India....and they the level of customer care provided i dont think this company will last for long...atleast not in the B2C segment.....ok...at present we have many price sensitive people like me......but long term this company has no chance....
first it takes atleast 30 minutes to get to talk to their CCR and through a very convoluted path.....then i get a complaint registered....no respoonse for weeks....finally after 2 weeks they say my problem has been solvd....i check it but it hasnt been solved...another complaint....and again the same...and now i have given up on the company....how long can such companies work in India...they are just playing on prices...how long can they sustain it......and i think those guys forgot what WOM is.....heheh...
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