Tuesday, August 29, 2006

How Reliable??????????

A recent experience...
i had gone to the office of a major cell phone company, unfortunately i have taken their connection and cant get out of it. There i saw something completely incredulous...the employees of the company were shouting on a customer, and i mean shouting in literal sense, i think even people outside the shop wud have heard. I agree that sometimes companies due get irritating customers but are they to be treated like this...and even if those customers deserve such a treatement is it good for the companie's image (ya ya Brand Image, equity, blah blah). What will a prospective customer carry back. Couldn't the customer representative taken the customer aside and discussed this in private???? How much training is the company giving its front-end employees for customer handling...or does it think that customer training is only for call center employees?????? How much have the biz empires of India learnt with regards to customer relations, i think they need some fresh and radical blood.....but who will be ready to work for such a company...atleast not me..............

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I dont believe in punctuation marks...please help urself

Friday, August 25, 2006

Discussion Forum

A discussion forum for us...

Thursday, August 24, 2006

For All

i was trying to put a yell box here but nai ho raha........
but if any of u want to write something about any experience here....please do write it as comment....will copy paste it here

A question for all

ok.........again something for google :)
we all use orkut....its our lifeline in classes......:)
i have one basic question about which i havent been able to find any answer yet....
How will Google earn money from Orkut ?????
is it going to be through the same word ads or some other way this time..i dont think they are ever going to make it paid...
i hope u all know how orkut started......for those who dont a very brief history....
Google has a policy of giving every employee 20% of their work time for their own projects....and orkut is the result of one of such projects by its employees....and if u dont know the name find out from orkut.. :)

customer care

India .........known for customer care to the developed nations.....but do we have customer care here in India.....
i had a billing problem with one of the largest telecome players in India....and they the level of customer care provided i dont think this company will last for long...atleast not in the B2C segment.....ok...at present we have many price sensitive people like me......but long term this company has no chance....
first it takes atleast 30 minutes to get to talk to their CCR and through a very convoluted path.....then i get a complaint registered....no respoonse for weeks....finally after 2 weeks they say my problem has been solvd....i check it but it hasnt been solved...another complaint....and again the same...and now i have given up on the company....how long can such companies work in India...they are just playing on prices...how long can they sustain it......and i think those guys forgot what WOM is.....heheh...

GOOOOOOOOOOOOOOGLE

more than a fan i think i have fallen in luv with Google.....:) ..nandy asked why??????
i was in google world that time so wasnt able to utter any sensible words............
so here it is.....
Google i love for its founders....the kind of obstacles they got over....their intelligence to actually come up with something like this.....
and then the way they understood the customer.........they were able to cut through established players like yahoo........infact when google larry and sergy offered their search technology to yahoo they were kicked out.........
and then there is their development at present.......gmail......made me shift completely from yahoo...and yahoo for me is just for bulk mail.......why???? first cause its very fast......second..i dont see those irritating disturbing advts and third its very easy.......ya i like to use tech things...but at the end of the day..daily use things have to be easy on u..........rest later....

Wednesday, August 23, 2006

intro

hi all....
this let us all write something about the things we love and what makes us love those things....i ll definitely write a lot about Google cause i just love it..wish one day
lets write something about what we hate...and why we hate it......
just a place to share our experiences.......
enjoy